FAQ

Simply browse our product catalog, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete payment securely.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

"Yes — if your order hasn't been shipped yet, you can contact our support team at support@zhongjiauto.com or via our contact page within 12 hours of placing the order to request modifications or cancellations."

UAE orders: 1–3 working days
International orders: 5–12 working days
Tracking details will be sent to your email once your order is dispatched.

Yes — we offer a 7-day return and exchange policy for unused and undamaged products in their original packaging. Please visit our Return & Refund Policy page for detailed terms.

Once your order is shipped, you’ll receive a tracking number via email. You can track your order directly through our Order Tracking page or with the courier’s tracking tool.

Yes — we ship to most countries worldwide. Shipping fees and delivery times vary based on your location and will be calculated at checkout.

For international orders, customs duties and taxes may apply depending on your country’s import regulations. These charges are the buyer’s responsibility and are not included in the product or shipping price.

Yes — if a product is currently out of stock, you’ll find a “Pre-Order” option on the product page when available. Pre-ordered items are typically shipped within 7–15 working days after restocking.

Yes — we offer special discounts for bulk and wholesale orders. Please contact us at sales@zhongjiauto.com with your product list and quantity for a custom quote.

Compatibility is product-specific. Please check the product description for fitment details. If unsure, contact us with your vehicle’s make, model, and year at support@zhongjiauto.com — we’ll be happy to assist.

Many of our products are designed for easy, DIY installation with included instructions. For complex installations, we recommend consulting a professional auto service center. Currently, we do not offer installation services.

We sincerely apologize if this happens. Please reach out to us within 48 hours of receiving your order with clear images and your order number at support@zhongjiauto.com. We'll arrange a replacement or refund promptly.

Yes — select products come with a 6-month to 1-year warranty against manufacturing defects. Warranty details are mentioned on the individual product pages.

You can email us at support@zhongjiauto.com with your order number and issue description. Our technical team will respond within 24 hours.

Absolutely! Drop us a message through our Contact Us page with your car’s make, model, and year — and our team will recommend compatible accessories and upgrades.

Each product page includes compatibility details. You can also message us through our Contact Us page with your car’s make, model, and year — our team will quickly confirm if the product fits your vehicle.

Yes — most of our products come with detailed installation guides, either printed or via a downloadable PDF link on the product page. If you need extra assistance, feel free to reach out to our support team.

Our products are crafted using high-quality materials such as ABS plastic, stainless steel, premium-grade aluminum, and eco-friendly silicone — ensuring durability and long-lasting performance.

Absolutely! Many of our popular products already have demo videos on their product pages. If you don’t see one, email us at support@zhongjiauto.com, and we’ll send you a demo video or guide.